Autonomous Customer Support
Your support queue shouldn't need a person for every ticket.
Dialogo AI agents read ticket context, search your knowledge base, resolve Tier-1 issues, and route the rest to the right human — integrated with Zendesk, Intercom, and your existing stack.
of tickets resolved without human touch
across Dialogo support teams
The Problem
What your team is dealing with today
Tier-1 volume consumes your best agents
Password resets, billing questions, and status inquiries shouldn't require a trained support specialist. But they pile up and crowd out the complex cases that actually need expertise.
Routing is manual and slow
When a ticket arrives, someone reads it, decides where it goes, and assigns it. That process adds 20–40 minutes to first response time for every issue that needs escalation.
Customer history lives in five tools
Support agents waste time jumping between the CRM, billing system, help desk, and Slack to build context before they can even start solving the problem.
The Solution
How Dialogo handles it
Ticket arrives, context assembled instantly
When a new support ticket lands, Dialogo immediately pulls the customer's subscription status, billing history, past tickets, and product usage from your connected tools — before a human even reads it.
Knowledge base searched, resolution attempted
Dialogo searches your documentation, past resolved tickets, and runbooks for a matching solution. If confidence is high, it drafts and sends the response directly. If not, it escalates with full context.
Complex issues routed with full context
Tickets that require human judgment are assigned to the right agent with a pre-built context brief — no digging, no re-reading. The agent arrives at the conversation ready to help.
Capabilities
What Dialogo does for autonomous customer support
Tier-1 ticket resolution
Agents resolve password resets, billing questions, status inquiries, and FAQ-type tickets autonomously using your knowledge base and customer data.
Intelligent routing with context briefs
When escalation is needed, the ticket arrives with a full customer brief — account status, past issues, and suggested next steps — so agents start solving immediately.
Cross-tool customer context
Dialogo assembles a unified customer view from your CRM, billing system, product analytics, and help desk before any agent touches the ticket.
Outcome-based billing
Pay only for completed work
€0.30 per task. No seat fees. No idle agents. Start free and scale with what actually works.
FAQ
Common questions
More use cases
Ready to automate autonomous customer support?
Connect your tools in minutes. No engineering required. Start with the workflows that cost you the most time.