IT Helpdesk Automation
Your IT team should solve hard problems, not reset passwords all day.
Dialogo AI agents resolve Tier-1 IT requests — access provisioning, password resets, software requests — autonomously, so your IT team focuses on infrastructure, security, and real engineering problems.
of IT tickets resolved without IT staff
across Dialogo IT operations teams
The Problem
What your team is dealing with today
Tier-1 requests consume IT's entire queue
Password resets, VPN access, software installations, and permission requests are 60–70% of all IT tickets. They're entirely predictable — and entirely preventable with the right automation.
Access provisioning takes days when it should take minutes
A new hire requests Salesforce access on Monday. By Thursday, they're following up. IT is the bottleneck, not because they're slow, but because the process is manual and sequential.
Asset tracking falls behind reality
IT asset records in ServiceNow or Jira Service Management are accurate on day one and wrong within 90 days. Nobody has time to update them when they're busy resolving tickets.
The Solution
How Dialogo handles it
Ticket arrives — intent classified instantly
When an IT ticket arrives, Dialogo classifies the request type, verifies the requester's identity and authorization, and checks whether it can be resolved autonomously based on your provisioning policies.
Tier-1 requests resolved without IT involvement
For authorized requests — password resets, software access, VPN provisioning — Dialogo executes the action through your identity provider and notifies the requester. Average resolution: under 5 minutes.
Complex tickets routed with full context
Tickets requiring IT judgment are routed to the right engineer with a pre-assembled context brief — device history, past tickets, and suggested diagnostic steps — so IT starts solving, not reading.
Capabilities
What Dialogo does for it helpdesk automation
Autonomous Tier-1 resolution
Password resets, access provisioning, software requests, and VPN issues resolved automatically — no IT staff required for requests that match your defined policies.
Identity provider integration
Dialogo connects to Okta, Azure AD, and Google Workspace to provision, deprovision, and modify access rights in real time based on ticket requests and HR triggers.
Asset and ticket context enrichment
Every escalated ticket arrives with device history, user profile, past issues, and relevant runbook references — so IT engineers resolve in minutes, not after 20 minutes of investigation.
Outcome-based billing
Pay only for completed work
€0.30 per task. No seat fees. No idle agents. Start free and scale with what actually works.
FAQ
Common questions
More use cases
Ready to automate it helpdesk automation?
Connect your tools in minutes. No engineering required. Start with the workflows that cost you the most time.